Terms and Conditions
Scenic Flights and Packages*
T&C Scenic Flight and Packages
Terms And Conditions
Voucher is valid for one person per ticket for four months from the date of purchase. Flights are on a shared basis. Minimum of 2 people per flight, single bookings are wait-listed to confirm. Must be used in 1 visit. Provide Booking Reference upon arrival. Arrive at least 10 minutes prior to your flight.
Due to Civil Aviation Administration’s regulation and safety concerns, Air Auckland will conduct weight and balance calculations for each flight. However, we will contact you if the combined weight doesn’t work for your flight.
Despite our best endeavours to ensure that flights depart and arrive on time, safety is our primary concern and therefore Air Auckland cannot guarantee that flights will depart and arrive on the scheduled times.
Refund and Cancellation
Air Auckland Limited reserves the right to postpone or cancel a flight due to weather or any unforeseen circumstances. If the flight is cancelled due to weather, the client may choose to reschedule or refund. A 5% booking fee will be charged and the remaining amount will be refunded under these circumstances.
The client will forfeit the fare if cancelled within 48 hours or no show. A no show is when the client fails to arrive to the departure venue no later than 5 minutes prior to the scheduled departure time or fails to advise Air Auckland of a delay in arrival at the departure venue no later than 30 minutes before the scheduled departure time. A 10% fee per transaction will be charged if the client cancels outside of 48 hours and the remaining amount will be refunded. A $30 fee per transaction will apply if the ticket holder needs to reschedule the flight for more than once. All transactions will be billed in New Zealand dollars and are inclusive of GST. Refunds will be processed from 15 to 30 working days, depending on the payment platforms used.
Our mission is to provide the best possible experience for all of our passengers. We cannot however guarantee the comfort of young children due to the noise and confined spaces of the aircraft. We therefore recommend that passengers flying with young children bring earplugs and any other distractions to minimise the stress of flying.
Infant under the age of 3 fly at no extra cost but will be seated on the accompanying adult’s lap