Terms and Conditions

Regular Flights

Confirmation of a reservation requires payment of the airfare to the Carrier or the Carrier’s agent.  Passengers must report at the Carrier’s checking facility not less than 15 minutes prior to the scheduled departure time. Bag Drop closes 30 minutes before scheduled departure time.

Cancellation of air travel incurs a $50 fee per flight, unless within 48 hours of departure time or no-show then they shall forfeit the airfare. A no show is when the client fails to arrive to the departure venue no later than 15 minutes prior to the scheduled departure time or fails to advise Air Auckland of a delay in arrival at the departure venue no later than 30 minutes before the scheduled departure time. Alteration of air travel incurs a $30 fee per flight. Charter flights forfeit the fare if cancelled inside 48 hours of a confirmed flight. Outside of 48 hours a 50% forfeiture of fare. Refunds will be processed from 15 to 30 working days, depending on the payment platforms used.

The Carrier does not guarantee passage. Scheduling may be altered at short notice to suit operational requirements. Should the Carrier cancel a flight, the Carrier shall refund the passenger their airfare in full forthwith. The Carrier does not accept liability for any costs or inconvenience incurred by a passenger as a result of a cancelled flight or altered schedule. Refunds will be processed from 15 to 30 working days, depending on the payment platforms used. 

Baggage weight is restricted to 15kg per passenger. Excess baggage weight – $5/kg payable at check-in. Unaccompanied freight –  $8/kg (min $50 till space is all taken).  The Carrier accepts liability for damaged or lost baggage or items of freight up to a maximum of $500 per bag or consignment.  Carriage of baggage is at the discretion of the company and its employees. The carrier accepts no responsibility for fragile or perishable articles carried in luggage. 

Excess baggage carriage is subject to space and weight availability. We may not be able to accept excess in some cases. The carrier does not guarantee the carriage of additional luggage for weight purposes. Occasionally, due to weather or other factors, we may not be able to carry your allowance. In periods of high demand, excess luggage, if accepted, may be delayed. 

An infant (under the age of 3) may travel free of charge on a caregiver’s knee, not on an allocated seat.  However, the infant’s weight shall contribute toward the 15kg caregiver’s baggage allowance.  A child ( 3– 11 years incl.) is eligible for a child’s fare, $120 o/w provided they are accompanied by a fare-paying adult.

The carriage of dangerous goods is strictly prohibited, including firearms, explosives, compressed gases, corrosive materials, flammable liquids, poisons, and radioactive material. Fresh Freight, such as fish, from Great Barrier and Whitianga to Auckland, can only be carried in the aircraft if it is well-sealed.

Accompanied Animals
If you are travelling with an animal, please call us on 0508 235 969 to make your booking.
Animals 20kg or less (including the weight of the cage/crate): $40 each way;
Animals 21kg or more (including the weight of the cage/crate): $50 each way.
The number of animals able to be carried on each flight is limited, so please call the team well in advance to ensure your booking.

If a passenger is over the weight of 100kgs they must specify when booking, there may be additional charges if 2 seats are required.

Great Barrier Island/Aotea is partially pest free with multiple pest free islands surrounding it. Therefore we ask passengers to thoroughly clean and check their gear before travelling with us. To understand more visit the council page here . Some items such as plants are at a higher risk of moving pests so extra care should be taken.

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